How to Reset Airtel Money PIN in Uganda

Why You Might Need to Reset Your PIN

Forgetting your Airtel Money PIN can be frustrating — but don’t panic. Whether you forgot your PIN, entered it incorrectly too many times, or just want to change it for security reasons, Airtel Uganda gives you a few easy ways to reset it.

Reset Airtel Money PIN via USSD

If you still remember your current PIN and want to change it:

1. Dial *185#
2. Select Option 9: My Account
3. Choose Option 4: Change PIN
4. Enter your Old PIN
5. Enter a New 4-digit PIN
6. Confirm your New PIN

📨 You’ll get an SMS confirming that your PIN was successfully changed.

Forgot Your PIN?

If you can’t remember your PIN, follow these steps:

Method 2: Self-Reset via USSD

1. Dial *185*9*8#
2. Follow the prompts to verify your identity
   • You may be asked to enter your NIN, date of birth, or last transaction amount
3. You’ll receive an SMS with a temporary PIN
4. Log in using the temporary PIN
5. Immediately set a new PIN that you can remember

Tip: Use a PIN that is not easy to guess but easy for you to remember.

Method 3: Visit an Airtel Agent or Service Center

If the above doesn’t work or your account is locked, you can reset your PIN in person:

What You’ll Need:

• Your Airtel SIM card
• Your original National ID (NIN)
• Any recent Airtel Money transaction details (if possible)

👉 Visit any Airtel shop or agent, explain the issue, and they’ll reset your PIN for free.

How many attempts do I get before my account is locked?

👉 Usually 3 incorrect attempts. After that, you must reset or contact support.

Can I reset my Airtel Money PIN online or via the app?

👉 In Uganda, Airtel mostly supports PIN reset via USSD or in person — not yet online.

What’s the minimum and maximum PIN length?

👉 Airtel Money PINs are 4 digits only in Uganda.