Airtel has clear rules about Mobile Money charges — and one of the biggest misunderstandings is around agent fees. Airtel agents are not allowed to add their own extra charges on top of what Airtel already deducts.

The system automatically calculates the official fee, and that’s the only amount you should ever pay. If an agent asks for additional money, that’s not part of Airtel’s approved tariffs.

Quick Facts You Should Know

• Sending Airtel Money comes with a fee, and the amount depends on how much you’re sending.

• Depositing money into your Airtel Money account is completely free.

• Buying airtime using Airtel Money is also free — no hidden costs.

• Agents cannot ask for extra cash beyond the standard Airtel charges. If they do, it’s not an official Airtel policy.