If you’ve forgotten your Airtel Money PIN in Kenya, don’t worry—you’re not alone, and the solution is straightforward.
Airtel Kenya has made it easy to reset or change your mobile money PIN through various options, ensuring you regain access quickly and securely.
Here’s a step-by-step guide to help you reset your Airtel Money PIN safely:
Option 1: Reset via USSD Code (334#)
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*Dial 334# from your Airtel line.
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Select “My Account” from the menu.
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Choose “Reset PIN” or “Change PIN” depending on your situation.
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You’ll be prompted to verify your identity (ID number or security question).
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Set a new 4-digit PIN.
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Confirm the new PIN to complete the process.
⏱️ This method works if your line is active and your ID details match what’s registered.
Option 2: Use the My Airtel App
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Open the My Airtel Kenya App (download from Play Store or App Store if you don’t have it).
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Log in using your mobile number.
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Go to the Airtel Money section.
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Tap on Settings or Security.
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Choose Reset or Change PIN.
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Follow the prompts to verify and update your PIN.
💡 This option is useful if you prefer an app-based method and have internet access.
Option 3: Call or Visit Airtel Customer Care
If the above methods fail or your account is locked:
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Call 100 (Airtel Line) or 0733 100 100 from any network.
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Provide your National ID number and mobile number for verification.
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Request a PIN reset, and you’ll receive a temporary PIN via SMS.
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Dial *334# to change it to a preferred PIN after receiving it.
Alternatively, visit the nearest Airtel Shop with your ID for in-person help
🔐 Tips for Choosing a Safe PIN
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Avoid common sequences like 1234 or 0000.
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Don’t use your birth year or phone number.
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Choose a unique combination and memorize it—don’t share it with anyone.
Final Thoughts
Resetting your Airtel Money PIN in Kenya is fast and hassle-free. Whether you use *334#, the My Airtel app, or reach out to customer care, you’ll be back in control in no time.
Always keep your PIN private and secure to protect your funds
