Why You Might Need to Reset Your PIN
Forgetting your Airtel Money PIN can be frustrating — but don’t panic. Whether you forgot your PIN, entered it incorrectly too many times, or just want to change it for security reasons, Airtel Uganda gives you a few easy ways to reset it.
Reset Airtel Money PIN via USSD
If you still remember your current PIN and want to change it:
- Dial
*185# - Select Option 9: My Account
- Choose Option 4: Change PIN
- Enter your Old PIN
- Enter a New 4-digit PIN
- Confirm your New PIN
📨 You’ll get an SMS confirming that your PIN was successfully changed.
Forgot Your PIN?
If you can’t remember your PIN, follow these steps:
Method 2: Self-Reset via USSD
- Dial
*185*9*8# - Follow the prompts to verify your identity
- You may be asked to enter your NIN, date of birth, or last transaction amount
- You’ll receive an SMS with a temporary PIN
- Log in using the temporary PIN
- Immediately set a new PIN that you can remember
Tip: Use a PIN that is not easy to guess but easy for you to remember.
Method 3: Visit an Airtel Agent or Service Center
If the above doesn’t work or your account is locked, you can reset your PIN in person:
What You’ll Need:
- Your Airtel SIM card
- Your original National ID (NIN)
- Any recent Airtel Money transaction details (if possible)
👉 Visit any Airtel shop or agent, explain the issue, and they’ll reset your PIN for free.
How many attempts do I get before my account is locked?
👉 Usually 3 incorrect attempts. After that, you must reset or contact support.
Can I reset my Airtel Money PIN online or via the app?
👉 In Uganda, Airtel mostly supports PIN reset via USSD or in person — not yet online.
What’s the minimum and maximum PIN length?
👉 Airtel Money PINs are 4 digits only in Uganda.
🚨 Security Reminder
Never share your Airtel Money PIN with anyone, including agents.
Avoid using predictable PINs like 1234 or your birth year.
Change your PIN regularly for extra protection.
