How to Reverse MTN MoMo Transactions in Uganda

Sent Money to the Wrong Person on MTN MoMo?

Mistakes happen — maybe you typed the wrong number or sent cash to someone you didn’t intend to. Don’t panic.

MTN Uganda allows you to request a reversal of your Mobile Money (MoMo) transaction.

Here’s a simple guide on how to reverse MTN MoMo and improve your chances of getting your money back quickly.

Steps to Reverse an MTN MoMo Transaction

1. Act Fast – Time is Critical

The sooner you report the error, the better your chances of a successful reversal. Don’t wait.

2. Dial MTN Customer Care: 100 or Use *165#

Option 1: Call MTN

• Dial 100 from your MTN line

• Choose MoMo issues, then Reversal Request

• Provide details of the wrong transaction (amount, date, and the recipient’s number)

Option 2: Use the MoMo Menu

• Dial *165#

• Select 8. My Account

• Then choose 7. Reversal Request

• Follow the prompts and enter the wrong number and transaction amount

3. Alternatively: Use the MyMTN App

If you have the MyMTN app:

• Go to the Mobile Money section

• Find Transaction History

• Tap the specific transaction

• Look for “Request Reversal” or “Report Issue”

4. Provide Full Details

You’ll be asked for:

• The number you mistakenly sent money to

• The exact amount

• Date & time of the transaction

• Your full name and number

💡 Tip: Take a screenshot or write down the transaction ID from the SMS confirmation message

5. Wait for MTN to Investigate

After your request:

• MTN will contact the recipient to confirm the money was wrongly sent

• If the recipient hasn’t withdrawn or used the money, MTN will reverse it to your account

• This can take a few hours up to 3 business days

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What to Keep in Mind

• If the recipient already withdrew or used the money, a reversal may not be possible

• Sending money to fraudsters might be harder to recover — always double-check numbers before confirming

• MTN will never charge you for a reversal request

Example Message Format (if texting support)

• If you’re texting via WhatsApp or SMS support:

Hello MTN, I accidentally sent UGX 50,000 to 077XXXXXXX instead of 077YYYYYYY on 28 July at 10:34am. Please assist with a reversal. My name is James Kato, number: 077YYYYYYY. Thank you.

Final Tips to Avoid MoMo Mistakes

• Always confirm the name shown before sending

• Double-check the number and amount

• Save your frequent contacts to avoid errors

• Use the MyMTN App for a clearer interface

Summary

Let us know in the comments: How many Senkyu points do you have right now? 👇 Or visit 16.54.11.147/ for more mobile money and data saving tips!